An incident is a single event where one of your organization’s services isn’t performing as desired. Incident management is the process to respond to an unplanned event and restore the process to its operational state. An incident is resolved when the affected process resumes functioning in its intended state.
Incident management is one of the most critical processes an organization needs to get right. Service outages can be costly to the business and teams need an efficient way to respond to and resolve these issues quickly. I-Incident complies with requirement number 10.2 Non-Conformity & Corrective Action. I-Incident helps in identification of the problem and ensures that the root cause of each incident is resolved. I-Incident is based on ideal incident management, extensive reporting and analytical features. I-Incident allows the user to treat incidents in faster way and eliminate them.